Make Every Interaction Count

This workshop session will explore the significance of our verbal and non-verbal interactions and how we choose to interact with people can influence the outcomes of our interactions. Simple yet powerful interaction techniques will be discussed, as well as highlighting the benefits of utilizing these techniques such as rapport building, the ability to deescalate situations, enhancing dignity, and creating a validating environment for those we serve. Challenge yourself to make the most of your words and make every interaction count.